FAQ

Orders and payment

Which cards do you accept?

We accept Visa, Mastercard, American Express and Discover credit and debit cards. Payment is in US dollars. We do not accept checks, money orders, cash on delivery or bank transfers.

When is my card charged?

Your card is charged once, when you place the order. A pending authorization may show on your account straight away and the final charge posts when the order is accepted. If you cancel before the order ships, the authorization is released.

Do I need an account to order?

No. You can check out as a guest with your shipping details and an email address.

Can I change or cancel an order?

You can cancel at no charge until the order ships. Email us with your order number as soon as you can, because most orders leave within one to two business days. Once an order has shipped, we treat it as a return when it arrives.

Will I be charged sales tax?

Sales tax is added at checkout for destinations where we are required to collect it, and it appears on its own line before you pay. Prices on the product pages are shown before tax.

Do you offer gift cards, gift wrapping or personalization?

We do not sell gift cards and we do not monogram or personalize pieces. Single pieces ship in a cotton dust bag inside a graphite box, and our gift sets ship in a presentation box with a card.

Is my payment information safe?

Yes. Card details are entered on a secure payment form over HTTPS and go from your browser to a PCI DSS-compliant payment gateway. They never touch our servers and we do not store them. The Payment & Security page explains the checks we run.

Shipping and delivery

Where do you ship?

We ship to every street address in the 50 United States and the District of Columbia. Standard shipping also reaches PO boxes and APO, FPO and DPO addresses. We do not ship outside the United States at this time.

How long will my order take to arrive?

Orders ship within one to two business days. Standard delivery then takes 3 to 7 business days and Expedited takes 2 to 3 business days. Business days exclude weekends and US public holidays.

How much does shipping cost?

Standard shipping is $8.95 and is free on orders of $150 or more. Expedited shipping is $18.95. The price is per order, not per item, and you see it at checkout before you pay.

Can I track my order?

Yes. When your order ships you receive an email with the carrier and a tracking number. We ship with USPS, UPS and FedEx. Orders of $500 or more may need a signature on delivery.

What if my parcel is late, lost or damaged?

Write to us once the estimated delivery window has passed and we will trace it. If a parcel is lost we replace the order or refund it in full. If a piece arrives damaged, email photographs within 7 days of delivery and we will replace or refund it. See the Shipping page.

Returns, cancellations and warranty

What is your return policy?

You can return any unused piece within 30 days of delivery for a refund to your original card. The piece must have its name plate, tags, dust bag and box. The Returns & Cancellations page has the full policy.

How do I start a return?

Email manhattangoodsco@gmail.com with your order number and the pieces you want to return. We reply within one business day with a return authorization number and the address to send the parcel to.

When will I receive my refund?

We inspect a return within two business days of receiving it. Once it is approved, the refund is issued within 5 to 7 business days and appears as a credit from MANHATTAN GOODS CO. Your bank may take a few more days to post it.

What does the warranty cover?

Every piece carries a one year limited warranty against defects in materials and workmanship, such as a seam that opens under normal use or a failed zip. It does not cover normal wear, patina, stains, water damage or misuse. We repair, replace or refund.

Do you offer exchanges?

We process an exchange as a return plus a new order, which is the quickest way to be sure of stock and price. If you want us to hold the new piece while your return travels, tell us in your first message.

Sizes, materials and care

What size laptop does each briefcase take?

The Everyday Leather Briefcase is sold in 13 in, 15 in and 17 in sizes, and each takes a laptop up to that screen size along with a charger and a folder. Backpacks, messengers, sleeves and totes are listed by the largest laptop they hold, and every product page gives the measured dimensions.

What kind of leather do you use?

Full-grain bovine leather, from 1.0 mm for small goods to 3.5 mm for belts. Full-grain means the natural surface is kept rather than sanded away, so the leather is stronger and develops a more even patina. Each product page lists the thickness, lining and hardware.

How should I care for my leather?

Wipe it with a dry or barely damp cloth, condition it with a neutral balm twice a year, and keep it away from radiators and long periods in direct sun. If it gets wet, let it dry naturally at room temperature. Never use a hairdryer, saddle soap or household cleaner.

Will the color change over time?

Slightly. Leather darkens and softens with handling, light and age. Black, graphite and midnight change very little. Stone, our light gray, may deepen at the edges and handles where it is touched most, which is part of how it wears in.

What is the MG name plate?

It is our mark: a small riveted name plate with the letters MG, pressed into the leather as a blind deboss with no ink. You will find it on most pieces, on the front of bags and the cover of folios.

How accurate are the dimensions?

Dimensions are measured flat in inches, to the nearest tenth, and can vary by up to a quarter of an inch from piece to piece because leather is a natural material. Weights are rounded to the nearest tenth of a pound.

Still have a question?

Write to manhattangoodsco@gmail.com or use the contact page. We are available Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time and reply within one business day.