Returns & Cancellations

The 30-day window

You have 30 days from the day your order is delivered to return a piece for a refund. The date on the carrier’s delivery confirmation starts the clock. A piece qualifies when it is unused and in the condition we sent it: unworn, not carried outside the home, free of marks, stains, scents and pet hair, and returned with its dust bag, tags, packaging and any included accessories, such as the pad that comes with a padfolio or the strap that comes with a briefcase.

Trying a piece at home is fine. Loading a bag with your laptop to check the fit, or walking around the house with a case to judge its size, will not stop a return. Using a piece on a trip, to commute or outdoors will.

How to return a piece

1. Email manhattangoodsco@gmail.com or use the contact page. Tell us your order number, the piece or pieces you are returning and the reason.
2. We reply within one business day with a return authorization number and the address to send the parcel to.
3. Pack the piece in its box, or in a sturdy parcel with plenty of padding, and write the authorization number on a note inside. Please do not apply tape or labels directly to the product box.
4. Ship it with tracking and keep the receipt until your refund arrives. For pieces worth $200 or more, use an insured service: we cannot refund a parcel that is lost on its way back to us.
5. We inspect the return within two business days of receiving it and email you the result.

Returns sent without an authorization number can be delayed, because we cannot match them to an order. If you cannot find your order number, write to us from the email address you ordered with and we will find it.

Return shipping

You pay the cost of shipping a return, and the Standard or Expedited shipping you paid on the original order is not refunded, unless the piece is defective, damaged in transit or not what you ordered. In those cases we pay the return: we email you a prepaid label, or we reimburse the documented postage if you have already sent the parcel.

Refunds

Once we have inspected and approved your return, we refund the purchase price of the piece to the card you paid with. Refunds are issued within 5 to 7 business days of approval and appear on your statement as a credit from MANHATTAN GOODS CO. Your bank may take several more days to post it. Sales tax paid on the piece is refunded with it.

If you return only part of an order and the remaining pieces total less than $150, we do not go back and charge you for shipping. Original shipping charges are refunded only when the return is the result of a defect or a mistake on our side.

Exchanges

If you need a different size or color, return the piece for a refund as described above and place a new order for the one you want. That is the quickest way to be sure of stock and price. If you would like us to hold the new piece while your return is on its way, say so in your first message and, where stock allows, we will.

What cannot be returned

• Pieces that show signs of use, wear, scratches, stains, scents or alterations.
• Pieces returned without their name plate, hardware, strap, lining, dust bag or box.
• Gift sets returned incomplete. A set must come back with every piece in it and its presentation box.
• Pieces damaged by misuse, spills, heat or the wrong cleaning products.
• Pieces returned more than 30 days after delivery, unless we have agreed in writing to make an exception.

We do not sell gift cards, and we do not monogram or personalize pieces, so there are no custom-order exclusions to look out for.

Damaged or wrong pieces

If a piece arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and two or three photographs of the piece and the packaging. We will send a replacement or refund the order, at your choice, and we pay for the return. Defects that appear later in normal use are covered by the warranty below. The Shipping page explains what to do if a parcel is late or lost.

Canceling an order

You can cancel an order at no charge at any time before it ships. Email us with your order number as soon as you can, because most orders leave within one to two business days. We confirm the cancellation by email and refund the full amount, including shipping and tax, to your card within 5 to 7 business days.

If the order has already shipped, we cannot cancel it. Refuse the delivery or send the parcel back when it arrives and we will treat it as a return under this policy.

One-year limited warranty

Every piece is covered for one year from the delivery date against defects in materials and workmanship, such as a seam that opens under normal use, a zip that fails or a hardware part that breaks. We repair or replace the piece, or refund you if we cannot. The warranty does not cover normal wear, patina, scratches, fading from sun, stains, water damage, damage from misuse or alterations made by anyone other than us. To make a claim, email us with your order number and photographs. The full terms are in our Terms of Service.

If your bank asks about a charge

The charge appears on your statement as MANHATTAN GOODS CO. If you do not recognize it, or if something is wrong with your order, please write to us before you contact your bank. We reply within one business day and can usually fix the problem faster than a dispute can be settled. Any refund we issue is returned as a credit to the same card.

You can reach us at manhattangoodsco@gmail.com or through the contact page, Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.