Orders ship within one to two business days, Monday to Friday, anywhere in the 50 states and the District of Columbia. Shipping is free on orders of $150 or more.
Where we ship
We ship to every street address in the 50 United States and the District of Columbia. Standard shipping can also be sent to PO boxes and to APO, FPO and DPO military addresses wherever the postal service delivers. Expedited shipping needs a street address, because the carriers we use for it cannot deliver to a PO box.
We do not ship outside the United States at this time. If you are ordering a gift for someone abroad, send it to a US address and arrange the onward journey yourself; we cannot add customs forms or international tracking.
Processing time
Every order is checked, packed and handed to the carrier within one to two business days of payment. Orders placed before 12:00 noon Mountain Time on a business day normally leave the same day or the next. Orders placed after that time, or on a weekend or a US public holiday, are processed the next business day.
Larger pieces, such as cabin cases, duffels and garment weekenders, are inspected and packed individually and may use the full two days. If anything delays an order beyond two business days, we write to you with the reason and a new date.
Shipping rates
| Service | Delivery time | Price |
|---|---|---|
| Standard | 3 to 7 business days | $8.95, or free on orders of $150 or more |
| Expedited | 2 to 3 business days | $18.95 |
Rates apply once per order, not per item, and are calculated on the order subtotal before sales tax. You see the exact shipping cost at checkout before you pay. There are no handling fees and no surcharges for larger pieces. Free shipping is applied automatically as soon as your subtotal reaches $150.
Delivery estimates
Delivery times are counted in business days, which exclude weekends and US public holidays, and start on the day the order ships, not the day it is placed. A Standard order shipped on a Monday is expected between Thursday and the following Monday. An Expedited order shipped on a Monday is expected Wednesday or Thursday.
These are estimates, not guarantees. Weather, carrier volume around holidays and remote delivery areas can add a day or two. If your order has not arrived by the end of the estimated window, write to us and we will trace it with the carrier.
Carriers and tracking
We ship with USPS, UPS and FedEx, choosing the service that fits the size of the parcel and the destination. When your order ships you receive an email with the carrier name and a tracking number, and you can follow the parcel on the carrier’s own site. Orders of $500 or more may require a signature on delivery, and the carrier will leave a notice if no one is available to sign.
Packaging
Every piece is wrapped in tissue, placed in a cotton dust bag and packed in a rigid graphite box, so structured bags and cases arrive with their shape intact. Gift sets ship in their presentation box inside a shipping carton. The parcel carries no logos and no price information; it shows only our return address and the shipping label.
Taxes
Prices are shown before sales tax. Sales tax is calculated at checkout for destinations where we are required to collect it and is shown as its own line before you pay. There are no import duties, because every order is shipped within the United States.
Getting the address right
Check the address before you pay. Once an order has shipped we cannot change the delivery address, and a parcel sent to an address that is wrong or incomplete may be returned to us. If you notice a mistake straight away, email us before the order ships and we will correct it. A parcel returned by the carrier is refunded once it reaches us, less the original shipping cost, or reshipped to a corrected address for the shipping cost of the new service.
Late, lost or damaged orders
If a parcel is late, write to us once the estimated window has passed and we will trace it with the carrier. If a carrier confirms that a parcel is lost, we replace the order or refund it in full, whichever you prefer. If a piece arrives damaged, email us within 7 days of delivery with your order number and two or three photographs of the piece and the packaging; we will send a replacement or refund the order and, where the damage is ours or the carrier’s, we pay for the return.
Write to manhattangoodsco@gmail.com or use the contact page. We reply within one business day. Our returns policy, including the 30-day window, is set out on the Returns & Cancellations page.